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Refund policy
Return Policy
The products offered on our site ‘smoldreamlab.com’ are new and guaranteed to be free from defects. We guarantee your complete satisfaction and plenty of hours of entertainment that you will enjoy with our products.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
A return of a product will only be authorized in the event that the item received does not correspond to the item initially ordered and a return request must be sent within ten (10) days from receipt of the order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@smoldreamlab.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@smoldreamlab.com.
No purchases by minors
The shopping cart and checkout features of this site are intended to be used by persons who have reached the age of majority (18 in most U.S. states), according to the laws where they reside. If a minor orders a product or service through this site without parent or guardian permission, then the parent or guardian may return the product or service for a refund according to the returns and exchanges policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Considering our guaranty and free from defects policy, no exchange, return or refund will be applicable nor permitted if you have a claim for puzzle pieces that are either damaged, lost or missing.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns for used and opened box item or on sale items.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
We do not ship to any countries outside of the United States at this point in time.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@smoldreamlab.com.
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